Return Policy
Last Updated:
Digital Course Refund Policy
At Quiplldhunix, we're committed to providing high-quality 3D art education that enhances focus, creativity, and digital sculpting skills. We understand that sometimes a course may not meet your expectations or needs. Our refund policy is designed to be fair and transparent.
Satisfaction Guarantee
We offer a 14-day satisfaction guarantee for all our digital 3D art courses. If you're not satisfied with your purchase, you may request a refund within 14 days of the original purchase date, subject to the following conditions:
1 Eligibility Criteria
To be eligible for a refund, you must have completed less than 30% of the course content and exercises. This ensures that you've given the course a fair try without consuming a substantial portion of the materials.
2 Required Information
Your refund request must include:
- Your full name and email address
- Course purchase date and title
- Reason for requesting a refund
- Order/transaction number
3 Non-Refundable Items
The following are not eligible for refunds:
- Courses where more than 30% of content has been accessed
- Bundle purchases (except as noted below)
- Downloadable resources that have been accessed
- Mentorship sessions that have already taken place
Special Circumstances
For course bundles, we may offer partial refunds for specific courses within the bundle that meet the refund criteria, while deducting the value of courses you wish to keep.
In cases of technical issues that prevent proper course access, our refund window may be extended if you have contacted our support team within the original 14-day period to report and attempt to resolve the issues.
Processing Refunds
Once approved, refunds will be processed within 5-7 business days and issued to the original payment method. Processing times may vary depending on your payment provider.
Please note that any applicable processing fees or currency conversion charges may be deducted from your refund amount in accordance with our payment processor's policies.
Requesting a Refund
To request a refund, please contact our support team at info@quiplldhunix.world with the subject line "Refund Request - [Course Name]" and include all required information listed above.
Our team will review your request and respond within 2 business days. We may ask for additional information to process your request properly.
Course Cancellation by Quiplldhunix
In the rare event that we need to cancel a course, all enrolled students will receive a full refund regardless of the 14-day window or content access percentage. We will also offer affected students the opportunity to transfer to an alternative course at a discounted rate.
Disputes and Resolution
If you have concerns about our refund decision, please contact our customer service team to discuss your case. We aim to resolve all disputes fairly and promptly.
For unresolved disputes, Australian customers have rights under the Australian Consumer Law, which provides protections for consumers regarding the quality of goods and services.
Contact Information
For refund requests or questions about our refund policy, please contact us at:
Email: info@quiplldhunix.world
Address: 56 Lygon Street, Carlton VIC 3053, Australia
Phone: +61 3 9427 1835